Informativa sui rimborsi

Thank you for shopping at zoubir brothers We want to ensure you have a great experience with our products and services.

1. Return Period

  • You have 14 days from the date you receive your order to request a return or exchange.

2. Return Conditions

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging with all labels and tags attached.

  • You must provide proof of purchase (such as your order number or receipt).

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Personal care or sanitary items.

  • Products damaged due to misuse or neglect after delivery.

  • Items marked as Final Sale or Clearance (if applicable).

4. Return Shipping Fees

  • Defective or Damaged Products: If you receive a damaged or incorrect item, we will cover all return shipping costs.

  • Change of Mind: If you are returning an item simply because you changed your mind, you will be responsible for paying your own return shipping costs.

5. How to Initiate a Return

  1. Contact our support team via email at goldencuir1@gmail.com or phone/WhatsApp at +212694679527.

  2. Provide your order number, a brief reason for the return, and photos of the item if it arrived damaged.

  3. Once your return request is approved, we will send you detailed return instructions and the shipping address.

6. Refunds Process

  • Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within  5 business days.

7. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:

  • Email: goldencuir1@gmail.com

  • Phone:+212694679527.